Hawaii expands phone help for jobless candidates

August 19, 2021, 2:41 p.m. HST

The State Department of Labor and Industrial Relations (DLIR) announced additional details on Thursday, August 19, for the extended and new phone appointments for General Unemployment Insurance, Pandemic Unemployment Assistance (PUA), Employer Services Inquiries and the decision.

Almost 1,700 weekly appointments are available as follows:

  • Appointments by telephone: 30-minute appointments are offered from Monday to Wednesday. The first appointment will be on August 23rd.
  • General unemployment insurance Telephone appointments: 20-minute appointments are offered Monday through Friday. The first appointment will be on September 7th.
  • Employer service Telephone appointments: 30-minute appointments are offered from Monday to Friday. The first appointment will be on September 7th.
  • PUA telephone appointments: 30-minute appointments are offered from Monday to Wednesday. The first appointment will be on September 7th.

“The 1,692 appointments available weekly will make it easier to resolve all types of unemployment insurance and assistance problems while keeping our customers and employees safe during this current Delta-induced COVID-19 outbreak,” said DLIR Director Anne Perreira-Eustaquio. “The efficiency of this new appointment system will allow us to offer a higher level of service than a personal approach.”

Dates for the assessment are now open. All other telephone appointments will be activated on August 24th. All appointments can be made online (Chrome or Microsoft Edge) at labor.hawaii.gov/ui/appointments/.

Appointments must be made with the appropriate department that can serve the person’s needs. Appointments for general unemployment insurance must also be agreed with the responsible island office for the respective place of residence. Voice interpreting services can be requested through the appointment system. Appointments are limited to the person entered in the schedule.

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Employees who are terminated for good cause, leave their job for no good reason, or refuse to return to work are not entitled to any of the benefits described above or any kind of unemployment benefit. Attempts to collect benefit payments in these situations could be viewed as fraudulent. The investigation of job separation is part of the aptitude assessment procedure.

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For more information, please visit: https://www.hawaiiunemploymentinfo.com/.

For more information on unemployment insurance and other labor law issues, see the FAQs at https://labor.hawaii.gov/covid-19-labor-faqs/.

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